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What happens if I need to cancel an event registration?

Please see this page for a summary of the details you should be aware of in our event registration policies, and some other notes from the Eastern Office.

Administrative Charges

Cancellation/transfer fees reflect costs incurred by the Eastern office. When changes are made just prior to events, the cost escalates due to the fact that virtually all costs and commitments are fixed by that time. Our administrative fees are listed on each event details page.

CANCEL/TRANSFER/NO SHOW POLICY FOR EASTERN EVENTS:

PLEASE NOTE: For the 2025-2026 season events, we have a new Unified Cancellation Policy.
IF YOU NEED TO TRANSFER or CANCEL: you can cancel your registration in your member portal at members.thesnowpros.org or call us at (518) 452-6095. To transfer your registration to a different event, please cancel this registration and register for the new event.

  • Up to 3 weeks prior to the event start: Full refund of the cost of your event registration.
  • Less than 3 weeks prior to the event start: 50% refund of the cost of your event registration.
  • Less than one week prior to the start date and time of your event, event registrations are non-refundable and non-transferable.

Certain premier regional and national events follow a cancellation policy different from the standard cancellation policy outlined above. Please refer to those events directly for the applicable event cancellation policies.

    • If you need to cancel a premier event that is 4 or more days:
      • Up to 3 weeks prior to the event start: $20.00 fee.
      • Less than 3 weeks prior to the event start: 50% of event fee paid.

Please note that no refunds will be issued for events once attended. We encourage members to review event details carefully before registering to ensure a satisfactory experience. Extenuating circumstances (medical or bereavement) will be considered for a refund if notification is given at the earliest opportunity, and the request is received within one week after the start of the event. 

Our goal is to ensure all events run as scheduled, however, there are times, with very little notice, that we may have to cancel or move an event due to factors beyond our control. We encourage you to consider this possibility when making travel plans.
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