What happens if I need to cancel an event registration?
Administrative Charges
Cancellation/transfer fees reflect costs incurred by the Eastern office to change master sheets and computer records, file, send updates and provide extra communication by phone and e-mail. When changes are made just prior to events, the cost escalates due to the fact that virtually all costs and commitments are fixed by that time. Our administrative fees are listed on each event details page.
CANCEL/TRANSFER/NO SHOW POLICY FOR EVENTS:
IF YOU NEED TO TRANSFER or CANCEL: please call (518) 452-6095.
IF YOU NEED TO CANCEL or TRANSFER from a 1-DAY EVENT:
> Up to 14 days prior to the event: $20.00 fee < During the two weeks prior to the event: $25.00 fee
IF YOU NEED TO CANCEL or TRANSFER from a 2-DAY or 3-DAY EVENT:
> Up to 14 days prior to the event: $20.00 fee < During the two weeks prior to the event: $50.00 fee
**NEW ** IF YOU NEED TO CANCEL or TRANSFER from an EVENT that is 4 or more days:
> Up to 21 days prior to the event: $20.00 fee < During the three weeks prior to the event: 50% of event fee paid
Notice to the office must be made no later than 4:30pm on last business day before the event.
IF YOU DO NOT SHOW AT YOUR EVENT AND DO NOT CONTACT US by 4:30pm on last business day before the event: No refund.
If purchased, Spot Insurance Policy cancellations must be done at least five days before the start date of the event. The policy is fully refundable until that time and is non-refundable after.
While we strive to run all events as scheduled, unforeseen circumstances may require last-minute changes or cancellations.
Please keep this in mind when arranging travel and lodging.